FAQ

In the "EVENT" area there is a calendar of events, where you can check both upcoming and past events.

You can click on the "TICKETS" section and buy an access code/link online, or you can find us at the event location, where you can pay in cash. Regardless of the purchase method, the access code/link is equivalent.

Access code/link is valid from the time of activation until the end of the competition day. Please follow the organizers schedule.

You can start playback on any device and continue playback on other devices as well. However, per access code/link only one device can play the stream at a same time. In case of malicious use of the access code/link on several different devices at a same time, it can lead to a complete blocking of access to view the live stream.

It can be exited from the current device by tapping the "Log Out" icon on the player. After a successful logout, you can log-in with the same code/link and continue viewing on another device.

You simply go to the "VIDEOS" section, where you choose the correct event and the starting number of the performer in the dance category. After successful payment, you will receive an order confirmation by email.

Archive recordings start processing immediately after the event end and are ready for delivery within 24 hours. When the video file is ready, we send it to your email via WeTransfer.

Of course, Yes. The video must not be changed and must remain as is. It can be published anywhere, as long as you have the legal consent of the people in the video.

We accept payment cards Visa, Mastercard, American Express, Discover, Diners Club as well as payment processors Google Pay, Apple Pay and Paypal.

For security reasons (required by the bank), Mobile phones must be on the latest software version. On your device Go to Settings --> General --> Software update / OR try buying a Ticket on another device, e.g. PC.

You must have at least 10 Mbps internet speed in Download to watch the live streaming smoothly. The mobile network is suitable for viewing only if you have at least 3-4 bars of 4G/5G signal.

We prepare and send a video of the highest ranked point in the dance category. If you want all the performances of an individual competitor, please Contact Us.